BazaarBeat FAQ
How can I contact BazaarBeat?
For any inquiries or assistance, feel free to email us at info@bazaarbeat.com. Our customer service team is always ready to help you out with any questions or concerns you might have!
Do you ship worldwide?
Absolutely! We're thrilled to offer worldwide shipping to our customers.
Where do you ship from?
Our products are shipped from various international warehouses, ensuring that we can deliver to you no matter where you are in the world.
Can I change or cancel my order?
We understand that sometimes you might change your mind. You can request order changes or cancellations within 12 hours of placing your order. Unfortunately, any requests made after this time period cannot be accommodated. However, you can always return your order for a full refund once it's received.
What payment methods do you accept?
We accept a variety of payment methods including all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the following day. Please note that processing times may be extended during holidays and sale seasons.
How long will it take to receive my order?
Delivery times can vary, but typically you can expect your order within 2-4 weeks. High demand can sometimes cause slight delays, so we appreciate your patience!
What if I don't receive my order?
If your order hasn't arrived within 30 days after shipping, you're eligible for a full refund. We've got you covered!
Will I be charged with customs and taxes?
Prices on our site are displayed in ZAR/US Dollars and are tax-free. However, you may be responsible for customs fees and taxes once your order arrives. These charges are determined by your local customs office, and we recommend contacting them for detailed information.
How do I return an item?
Need to return something? No problem. Just drop us an email at info@bazaarbeat.com and we'll guide you through the process.
What if the item(s) I received are defective/incorrect/damaged?
If you encounter any issues with your order, such as incorrect, missing, or defective items, please contact us immediately. Include your order number and photos of the items for reference. We strive to resolve these issues promptly and satisfactorily.
When will I receive my refund?
Refunds are processed back to your original payment method. If you paid using a credit or debit card, the refund will be sent to your card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. Please contact your bank or credit card company for any further queries regarding the posting of the credit to your account. If there's a delay in seeing the refund, reach out to your bank or credit card company, as it may take some time before the refund is reflected in your account.
How long do I have to return an item?
You can return items within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, with original tags and packaging.
Are there any items that cannot be returned?
Yes, certain items like perishable goods, custom products, and personal care goods are not eligible for returns due to health and hygiene reasons.
Do you offer exchanges?
We currently do not offer direct exchanges. However, you can return your item for a refund and then place a new order for the item you wish to receive.
Is it safe to shop online at BazaarBeat?
Absolutely! We use the latest SSL technology to ensure that your shopping experience is safe and secure. Your personal information is kept confidential and we never share it with third parties.
Do you have a loyalty program?
Yes, we do! Join our BazaarBeat Loyalty Program to earn points with every purchase, which can be redeemed for discounts on future orders. Sign up today to start earning!
What makes BazaarBeat different?
At BazaarBeat, we're not just about selling products; we're about enhancing lifestyles. Our carefully selected range of beauty, health, and trending products is designed to bring joy, innovation, and convenience to your life. We pride ourselves on exceptional customer service and strive to bring you the best shopping experience possible.
Remember, at BazaarBeat, every click leads to discovery. Happy shopping! 🌟🛍️🎉